Privacy policy

The trust wine lovers put in Nova Radix means everything to us. Wether that is trusting we will make you experience unique wines or trusting that we will protect your personal data.

This document explains how we use personal data when you use our website, and the choices you have. Pour yourself a glass of wine and take a moment to read this document.

OUR PRIVACY NOTICE BY THE GLASS

WHO ARE WE?

Nova Radix BV (data controller) - Boulevard d'Ypres 31, B-1000 Brussels, Belgium
Company number: 1010.031.997 - VAT: BE1010.031.997

WHAT PERSONAL DATA DO WE COLLECT?

We only collect personal data we need to be able to let you participate in each of our Drops. That can include personal data that you give us when you register to receive a case of wine, as well as when you navigate through our website or interact with our marketing communications or ads.

WHAT RIGHTS AND CHOICES DO YOU HAVE?

You are in control of your data. If you no longer want to receive marketing communications from us, follow the 'unsubscribe' link in the email we send to you. If you want to exercise your data protection rights, please send and email to hello@novaradix.eu.

WHO DO WE SHARE YOUR PERSONAL DATA WITH?

We only share you personal data when (and as much as) necessary and always in accordance with the defined purposes. We engage with partners that help us run our business (like our delivery partners and payment processors), who may use your information in a manner consistent with this Privacy Notice. We may also share your personal data with other parties when required by law or in connection with corporate transactions.

HOW DO WE PROTECT YOUR DATA?

We adapt security measures to protect your personal data as best as possible.

HOW DO YOU CONTACT US?

If you want to exercise your data protection rights or if you have any data protection related questions, send an email to hello@novaradix.eu.

THE FULL BOTTLE: OUR COMPLETE PRIVACY NOTICE

01/ WHAT PERSONAL DATA DO WE COLLECT?

We collect information you give us, information we get via our website and information we receive from other sources.

INFORMATION YOU GIVE US

When you buy something from us or when you reach out to our customer service with a question on your order. This may include billing details such as payment and shipping information, and order or return details;

When you share comments and suggestions or when you contact us through our email or social media channels. This may include your name, email address, phone number, billing/shipping address, date of birth, and social media profile details (when you reach out to us or participate in a contest through our social media pages);

Other information we may ask for promotional offers, surveys, contests or other marketing activities.

Information we collect on our website, as well as when you interact with the messages that we send you. This includes data gathered by cookies and other tracking technologies, such as device and browser information, IP address and other internet connection information, access times, pages viewed and cart history.

Information we receive from other sources, such as partners we jointly offer services with. Social media platforms may also give us information about you if you connect with us through them. This may contain your name, geographic location, age, shopping habits, social media profile information or content you created. We may also combine this with other information to improve our products, services, content, and advertising.

02/ HOW DO WE USE YOUR PERSONAL DATA?

The information detailed in the previous section is used by us in specific ways as follows:

When you give us your consent, we will use your personal data to:

Update you with our latest news if you are subscribed to our newsletter.
Enrol you in our contests and sweepstakes.
Place cookies and similar technologies on our website, and in marketing communications to make sure you have a great, customised experience using our services, measure how we can better assign our efforts by conducting analytics, provide personalised advertising and integrate social media and external services and elements from third parties.
To compile a profile of your interests and consumption habits to offer you a personalized experience and provide you with relevant offers and communication.
To fulfil your order (meaning to perform our obligations under the sales contract between Nova Radix and you), we will use your personal data to:
Process your orders and deliver the items you purchased from us.
Provide customer service and support and respond to your queries and requests.

To conduct our business and pursue our legitimate interests, we will use your personal data to:

Send you information about important business updates, and about our products and services if you have purchased from us.
Combine insights on your preferences (e.g. as collected via surveys) and consumption/transactional habits to optimise brand marketing strategies and offer our consumers with relevant offers and communication.
Send surveys to get feedback on your experience with us;
Analyse, manage, solve technical issues and improve our web applications, products and operations.
Analyse, manage and improve our and our affiliates' product offerings and services by analysing preferences, interests and purchases by building profiles based on your use of our website and app.
Disclose your information to our advisers and prospective purchaser's advisers if we merge with or are acquired by another company, or if all or a portion of our assets are acquired by another company.
Defend our rights or property and protect the rights and interests of our consumers, users and employees.
Ensure our website functions properly by placing strictly necessary cookies.
To comply with our legal obligations, we will use your personal data to:
Keep financial accounting.
Identify and prevent default in payments, fraud and other harmful activity.
Comply with applicable law.

03/ HOW LONG DO WE KEEP YOUR PERSONAL DATA?

Always in line with this Privacy Notice, we may keep your data for:

6 months for data provided via cookies and other tracking technologies requiring your consent (except when they are only placed for a session or have a shorter standard lifetime, in which case they will be deleted when that session or lifetime is over);
10 years in case of transaction and payment data, counted from the last payment date.

Other legal requirements may lead us to keep personal data for longer or less time. We will actively review the personal data we hold and delete it securely, or in some cases anonymize it, when there is no longer a legal or business need to keep it.

03/ HOW DO WE SHARE YOUR PERSONAL DATA?

For the purposes identified in section 02, we may share your personal data with:

Reputable companies that help us run our business and improve our services and your customer experience including matters such as warehousing and delivery, payment and data processing, marketing and advertising, IT hosting, market research and surveys. To ensure the security of your transactions and prevent or detect fraudulent transactions, we may also share your information with a fraud screening partner. We only engage with companies that comply to our high standards and we put in place safeguards to ensure adequate protection. Some content, advertising, and functionality on our services may be provided by partners, such as our advertisers and providers of social network plugins. In that case, these partners will collect or receive information about your use of their services or your responses to such advertisements, and that information can be combined with other information collected across different online channels. In such case we advise you to read these partner's privacy notice for more information on their processing of your personal data and your rights in this regard.
Other parties when required by law to protect the rights, property, or safety of Nova Radix, our Nova Radix community, visitors to our websites and the public.
Other parties in connection with corporate transactions such as a mergers, acquisitions, sale of assets, or any other transaction that results in a change in control or ownership of our company, in whole or in part.

You can rest assured that we'll only disclose your personal data for the purposes mentioned in section 2 and that your data security is being taken care of, as explained further in section 6.

04/ DO WE TRANSFER YOUR PERSONAL DATA TO OTHER CONTRIES?

This website is hosted within the EU.

We may transfer your personal data to partners located in countries other than the one in which you live (but only as necessary for the purposes detailed in section 2), including countries which might not be considered to offer a level of data protection comparable to that of the country where your personal data has been collected. In such cases, rest assured that we will transfer your personal data with appropriate measures to keep it safe.

In the event that your personal data is transferred to a country whose level of protection of your personal data is not recognised as offering an equivalent level of data protection, we will implement one of the following safeguards to ensure the protection of your personal data:

Standard Contractual Clauses
Binding Corporate Rules
In exceptional cases we may rely on a derogation applicable to the specific situation (e.g. your explicit consent).
To obtain a copy of these safeguards to protect your personal data or to obtain information on their applicability, please send a request using the contact details listed below.

5/ HOW DO WE KEEP YOUR PERSONAL DATA SECURE?

We employ a wide range of measures to protect your personal data as comprehensively as possible.

In addition to the commitment of our employees to secrecy and a careful selection and monitoring of our partners – who are bound to comply with high security standards for the protection of your personal data – we also secure our operating environment adequately. To protect your personal data against unwanted access, we employ measures such as encryption of personal data in transit, access controls, firewalls, among others, and we strive to stay updated to face future challenges. However, the internet is never 100% secure and we cannot guarantee that your personal data will be absolutely safe from intrusion by others. When you click a link to a third-party site, you will be leaving our site and we don't control or endorse what is on third-party sites.

6/ YOUR RIGHTS (AND HOW TO EXERCISE THEM)

In line with the applicable data protection laws, you have the right:

to require us to update or correct any inaccurate personal data we hold about you
to stop processing your personal data for the purpose of direct marketing communications
to withdraw your consent
to request us to provide a copy of the data we hold about you or to inform you further about how we use it
to require us to delete your personal data
to object to the processing of your personal data
to restrict our processing
to transmit your personal data to you or to transfer or have them transferred to another company.

If you no longer want to receive marketing information from us, simply follow the 'unsubscribe' link in the e-mail we sent you. Have in mind that, even if you opt out from direct marketing communications, we might still send you information related to your order or to a business relationship you may have with us, such as a request you have made about an order or delivery.

If you want to exercise your rights or have any comments, queries, or complaints about our collection or use your personal data please send an email to hello@novaradix.eu. Your request will be processed by our team and a response will be provided in writing as soon as possible and certainly within 30 calendar days of the day we received the request. If you remain dissatisfied, you have the right to lodge a complaint with your local data protection authority.

7/ CHANGES TO OUR PRIVACY NOTICE

We keep our Privacy Notice under regular review and any changes we may make in the future will be posted here. We will actively inform you of significant changes of the Privacy Notice

Privacy policy

Nova Radix BV (data controller) - Boulevard d'Ypres 31, B-1000 Brussels, Belgium Company number: 1010.031.997 - VAT: BE1010.031.997

We only collect personal data we need to be able to let you participate in each of our Drops. That can include personal data that you give us when you register to receive a case of wine, as well as when you navigate through our website or interact with our marketing communications or ads.

You are in control of your data. If you no longer want to receive marketing communications from us, follow the 'unsubscribe' link in the email we send to you. If you want to exercise your data protection rights, please send and email to hello@novaradix.eu.

We adapt security measures to protect your personal data as best as possible.

If you want to exercise your data protection rights or if you have any data protection related questions, send an email to hello@novaradix.eu.

We collect information you give us, information we get via our website and information we receive from other sources.

When you buy something from us or when you reach out to our customer service with a question on your order. This may include billing details such as payment and shipping information, and order or return details;

Other information we may ask for promotional offers, surveys, contests or other marketing activities.

The information detailed in the previous section is used by us in specific ways as follows:

When you give us your consent, we will use your personal data to:

Update you with our latest news if you are subscribed to our newsletter.

Enrol you in our contests and sweepstakes.

To compile a profile of your interests and consumption habits to offer you a personalized experience and provide you with relevant offers and communication.

To fulfil your order (meaning to perform our obligations under the sales contract between Nova Radix and you), we will use your personal data to:

Process your orders and deliver the items you purchased from us.

Provide customer service and support and respond to your queries and requests.

To conduct our business and pursue our legitimate interests, we will use your personal data to:

Send you information about important business updates, and about our products and services if you have purchased from us.

Combine insights on your preferences (e.g. as collected via surveys) and consumption/transactional habits to optimise brand marketing strategies and offer our consumers with relevant offers and communication.

Send surveys to get feedback on your experience with us;

Analyse, manage, solve technical issues and improve our web applications, products and operations.

Analyse, manage and improve our and our affiliates' product offerings and services by analysing preferences, interests and purchases by building profiles based on your use of our website and app.

Disclose your information to our advisers and prospective purchaser's advisers if we merge with or are acquired by another company, or if all or a portion of our assets are acquired by another company.

Defend our rights or property and protect the rights and interests of our consumers, users and employees.

Ensure our website functions properly by placing strictly necessary cookies.

To comply with our legal obligations, we will use your personal data to:

Keep financial accounting.

Identify and prevent default in payments, fraud and other harmful activity.

Comply with applicable law.

Always in line with this Privacy Notice, we may keep your data for:

6 months for data provided via cookies and other tracking technologies requiring your consent (except when they are only placed for a session or have a shorter standard lifetime, in which case they will be deleted when that session or lifetime is over);

10 years in case of transaction and payment data, counted from the last payment date.

Other legal requirements may lead us to keep personal data for longer or less time. We will actively review the personal data we hold and delete it securely, or in some cases anonymize it, when there is no longer a legal or business need to keep it.

For the purposes identified in section 02, we may share your personal data with:

Other parties when required by law to protect the rights, property, or safety of Nova Radix, our Nova Radix community, visitors to our websites and the public.

Other parties in connection with corporate transactions such as a mergers, acquisitions, sale of assets, or any other transaction that results in a change in control or ownership of our company, in whole or in part.

You can rest assured that we'll only disclose your personal data for the purposes mentioned in section 2 and that your data security is being taken care of, as explained further in section 6.

This website is hosted within the EU.

In the event that your personal data is transferred to a country whose level of protection of your personal data is not recognised as offering an equivalent level of data protection, we will implement one of the following safeguards to ensure the protection of your personal data:

Standard Contractual Clauses

Binding Corporate Rules

In exceptional cases we may rely on a derogation applicable to the specific situation (e.g. your explicit consent).

To obtain a copy of these safeguards to protect your personal data or to obtain information on their applicability, please send a request using the contact details listed below.

We employ a wide range of measures to protect your personal data as comprehensively as possible.

In line with the applicable data protection laws, you have the right:

to require us to update or correct any inaccurate personal data we hold about you

to stop processing your personal data for the purpose of direct marketing communications

to withdraw your consent

to request us to provide a copy of the data we hold about you or to inform you further about how we use it

to require us to delete your personal data

to object to the processing of your personal data

to restrict our processing

to transmit your personal data to you or to transfer or have them transferred to another company.

We keep our Privacy Notice under regular review and any changes we may make in the future will be posted here. We will actively inform you of significant changes of the Privacy Notice

This Privacy Notice was last updated on 24 July 2024 and it is version number 1.

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Nova Radix BV (data controller) - Boulevard d'Ypres 31, B-1000 Brussels, Belgium
Company number: 1010.031.997 - VAT: BE1010.031.997